Privacy Policy for
The Wax Lab LLC

1. Information We Collect

We collect minimal information necessary to provide our services and ensure our website functions correctly.

Information You Provide to Us: When you contact us, request a quote, or book our vinyl restoration services, we collect the following personal information that you voluntarily provide:

• Full Name
• Email Address
• Phone Number

Website Analytics (Cookieless): We use Umami, a privacy-focused, cookieless analytics platform, to understand how visitors interact with our website. Umami does not collect any personally identifiable information (PII), does not track users across different websites, and does not store cookies on your device. It only collects anonymous usage data, such as page views, referral sources, and basic device information (e.g., browser type and screen resolution).

2. How We Use Your Information

We use the information we collect strictly for the following business purposes:

• To communicate with you regarding your inquiries, quotes, or vinyl record restoration orders.
• To provide and fulfill the services you request from The Wax Lab LLC.
• To improve our website's performance and user experience using anonymized analytics data.

3. Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties.

We may only share your information in the following limited circumstances:

• Legal Requirements: If required by law, subpoena, or other legal processes, or to protect the rights, property, or safety of The Wax Lab LLC, our customers, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as a business asset.

4. Cookies and Tracking Technologies

Unlike many websites, The Wax Lab LLC does not use cookies to track your behavior. We rely exclusively on Umami for our website analytics, which is specifically designed to comply with global privacy laws (like GDPR and CCPA) by operating entirely without cookies and without collecting personal data.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information (name, email, and phone number) from unauthorized access, loss, misuse, or alteration. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Data Rights

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you.
• Request corrections to any inaccurate or incomplete information.
• Request the deletion of your personal information.

To exercise any of these rights, please contact us using the information provided below.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any external sites you visit.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. If we make material changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

The Wax Lab LLC Email: matthew@thewaxlabllc.com  Phone: (920) 260-3313